Terms & Conditions

By accessing or using our website, you agree to abide by the terms and conditions set forth in this agreement. We encourage you to carefully review this document before proceeding.
If you have any questions or need more information, you can contact us via email:
info@richridelimo.com
If you do not agree with our policies, we suggest you leave the website.
Access to this site is intended for legal and personal purposes only. Use of the site for illegal, fraudulent activities or activities that harm RichRide, or third parties is prohibited.
RichRide is committed to protecting the privacy of users. Please see our Privacy Policy to learn how we handle your personal information.
By using our website, you agree to the use of cookies to improve your browsing experience and offer you personalized services.
You can manage your cookie preferences or disable them through your browser settings.
However, some features of the site may not be available if you choose to disable them.
We reserve the right to update, modify or remove any part of this agreement without notice.
We encourage you to regularly review this page to stay informed.
The user is responsible for providing accurate and up-to-date information during any interaction with the site.
Failure to comply with these conditions may result in suspension or removal of access to the site.
All content on this site, including text, images and logos, is the property of RichRide and is protected by copyright laws. Reproduction without our prior consent is strictly prohibited.

To ensure the quality and efficiency of our services, it is essential that customers provide the following information when making a reservation:

a) Name and Surname:
The full name of the client requesting the service and who will use it.
b) Telephone number and WhatsApp:
An active and operational contact number, preferably with access to WhatsApp, to facilitate direct communication.
c) Email:
A valid email address to send confirmations, updates or any relevant information about the service.
d) Airline and Flight Number:
Flight details, necessary to coordinate airport pick-up times and monitor possible delays or changes in arrival.
e) Arrival Date and Time:
Accurate information on arrival date and time to ensure punctuality of service.
f) Number of People and Suitcases:
Specify the number of passengers and the volume of luggage, to determine the number and type of vehicles that may be needed for the service.
Note: If you are traveling with children who need a Carseat or Booster, please inform us in advance, since these are mandatory in the state of Florida. Please note that each of these accessories has an additional cost of $10.00.
g) Destination and Additional Stops:
Indicate the final destination and any additional stops required during the journey.
Additional Policy:
All information provided will be handled in accordance with our privacy policies and deleted immediately after the service has been completed.

  • Once the plane has arrived at its destination, the client must communicate directly with the assigned driver to coordinate the meeting.
  • If the driver’s information is not available or has been lost, it is essential that the client contact the company immediately to receive assistance.
    • Office Phone: +1 (786) 608-0713
  • Our team is available to ensure your experience is smooth and seamless.
  • Passengers will be greeted in the baggage claim area by their assigned driver, should they require assistance with luggage, assistance with small children or with physically challenged persons.
  • If this assistance is not required, the passenger will be met at the corresponding exit gate.
  • Passengers will be met on the tarmac by their driver, provided that the client has paid for the service directly to the FBO or in cases where there is no restriction from the FBO itself.
  • If it is not possible to receive passengers on the tarmac, they will be received in the lobby of the establishment.

Minimum Reservation Time per Vehicle:

Sedans and SUVs: Minimum 3 hours required. If the journey exceeds the minimum time, additional charges will be applied immediately in 30-minute increments.

  • Once passengers have disembarked from the cruise ship, they must call or text the assigned driver’s number, indicating their exact location. If you do not have or have lost this information, please call our office immediately at +1 (786) 608-0713.
  • The driver will be directed to them based on the information provided.
  • For greater accuracy, it is recommended to share the real-time location via text message or WhatsApp, if possible.

Waiting time may be charged if contact is not established with the passenger within the standard grace period defined by the company. Failure to comply will be considered as a No-Show.

  • International Arrivals: 60 minutes from flight arrival time.
  • National Arrivals: 40 minutes from the flight arrival time.
  • Ports: 60 minutes from the scheduled pick-up time.
  • FBO: 30 minutes from the scheduled pick-up time.
  • Addresses (hotels, landmarks, businesses): 15 minutes from the scheduled time. In these cases, a fee of $90 per hour will be applied, calculated in increments of 30 minutes.

This procedure guarantees the punctuality and optimization of the services offered.

Within a 5-mile radius:

  • $20 (Sedans)
  • $30 (SUVs)
  • $40 (Vans), for up to 30 minutes

Beyond a 5-mile radius:

  • Mileage rate +:
    • $75 (Sedans)
    • $90 (SUVs)

If no contact is made with the client, the service will be charged for in full.

  • Up to 24 hours before the scheduled time: 100% refund.
  • Up to 3 hours before the scheduled time: 50% refund.
  • Within 3 hours before the scheduled time: There is no right to a refund.
  • Smoking, drug or alcohol consumption is prohibited inside the vehicle. Violation will result in immediate termination of service without refund and may incur additional charges.
  • The driver will treat the customer with kindness and respect; reciprocity is expected, regardless of race, gender, religion, immigration status, etc.
  • The physical card used for the reservation is required to be presented for final authorization. Funds may be temporarily held until the trip is complete.
  • Alternatively, the customer can use a payment link provided by Square Company. This method does not require sharing personal information physically with RichRide. The client assumes full responsibility for the data provided.
  • The presence of documents corresponding to the cardholder is mandatory, such as an ID or Passport.
      • Excessive cleaning: $250 or more, depending on severity.
      • Vehicle Damage: The customer will be responsible for all repair costs.

        RichRide is not responsible for damage to personal items left in the vehicle. Please check the vehicle before leaving it. We will do our best to return your belongings if they are found.

        RichRide is not responsible for damage or injuries arising from the use or installation of child safety devices.